We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, iDeal, and Klarna.

Our processing times vary depending on the product. Custom wigs take 15 working days to create, while other products such as extensions, frontals, closures, and enhancers have a processing time of 10 working days. Once your order is shipped, international shipping takes 3-5 working days, and local (UK) shipping takes 1-2 working days.

Unfortunately, once your order has been submitted it cannot be cancelled.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.

Yes, we ship worldwide.

We understand that bespoke products are custom-made to your specifications, so they are not eligible for returns or exchanges. However, we can offer adjustments to bespoke products if there is an issue. For non-bespoke products, we have a 14-day money-back return policy from the date of delivery, provided the items are returned in their original condition, unused, and with original packaging. Order confirmation is required. Items on sale are not eligible for return or exchange. Customers are responsible for return shipping costs. Shipping costs are non-refundable. No refunds are offered on any of our services.

We offer a range of premium hair types to suit different needs and budgets:

• Remy Hair: This is high-quality human hair with the cuticles intact and aligned in the same direction, minimizing tangling and matting. It offers a natural look and feel at a more affordable price point.
• Virgin Hair: This is unprocessed human hair that has never been chemically treated or colored. It is known for its exceptional quality, softness, and longevity.
• Single Donor Raw Hair: This is the most premium hair type, sourced from a single donor, ensuring the cuticles are intact and aligned. It offers the most natural look and feel and can be styled and colored just like your own hair.
• Baby Hair: This is donor hair from young women, known for its fine texture and softness. It is often used to create natural-looking hairlines in wigs and extensions.

We offer a variety of wig sizes to ensure a perfect fit. Please refer to our wig size chart to determine your size.

Proper care is essential for maintaining the longevity and beauty of your wig or extensions. We provide detailed care instructions with each purchase. We also offer maintenance services for wigs and hair extensions.

Yes, our hair can be colored by a professional hair colorist experienced with working with high-quality hair extensions and wigs. We also offer coloring services for wigs and hair extensions.

Yes! Custom wig design is one of our specialties. We work closely with you to create a wig that perfectly matches your desired style, hair texture, and color. Book a Custom Wig Design Consultation to discuss your vision.

• Frontals: These are hairpieces that cover the entire front hairline, creating a natural-looking hairline and allowing for versatile styling.
• Closures: Smaller than frontals, closures are typically used to close off a weave or braid installation.
• Toppers: Designed to add volume and coverage to the top of the head, often used to conceal thinning hair or bald spots.

We offer a range of services, including:

• Wig Design & Customization
• Coloring (for wigs and hair extensions)
• Maintenance (for wigs and hair extensions)
• Wig Revamp
• Free Consultation (15 minutes)
• Hair Loss Consultation (30 minutes)
• Hair Enhancement Consultation (30 minutes)
• Custom Wig Design Consultation (45-60 minutes)

You can book a consultation by visiting our "Consultations" page, selecting the type of consultation you need, and following the booking instructions.