Privacy Policy

  1.  

Privacy Policy

Last Updated: 20 December 2024

At Extravagant Hair, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.extravagant-hair.com (the "Website") and use our services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the practices described in this Privacy Policy.   

1. Information We Collect

We may collect several types of information from and about you, including:

  • a) Personal Information: This is information that can be used to identify you as an individual, such as:
    • Identifiers: Name, email address, postal address, phone number, IP address.
    • Payment Information: Credit card details, billing address (Note: we use secure third-party payment processors and do not store your full payment details on our servers).
    • Account Information: Username, password, order history.
    • Custom Order Details: Measurements, specifications, and preferences for custom-made wigs.
  • b) Non-Personal Information: This is information that does not directly identify you, such as:
    • Device Information: Browser type, operating system, device type.
    • Usage Data: Pages visited, time spent on the Website, referring website, clickstream data.
    • Aggregated Data: Statistical or demographic data that does not reveal your specific identity.

2. How We Collect Information

We collect information in the following ways:

  • a) Information You Provide Directly:
    • When you create an account.
    • When you place an order.
    • When you contact us with inquiries or requests.
    • When you subscribe to our newsletter.
    • When you participate in surveys or promotions.
  • b) Information Collected Automatically:
    • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. Please refer to our Cookie Policy (you should create a separate Cookie Policy) for more details.   
      Log Files: Our servers automatically record certain information sent by your browser.
  • c) Information From Third Parties:
    • Payment Processors: We receive limited information from our payment processors (e.g., Stripe, PayPal) to confirm payments.
    • Analytics Providers: We use third-party analytics services (e.g., Google Analytics) to collect and analyze usage data.

3. How We Use Your Information

We may use your information for the following purposes:

  • a) To Provide and Manage Our Services:
    • To process and fulfill your orders.
    • To create and manage your account.
    • To communicate with you about your orders and account.
    • To provide customer support.
  • b) To Personalize Your Experience:
    • To remember your preferences.
    • To recommend products that may be of interest to you.
  • c) To Improve Our Services:
    • To analyze usage patterns and trends.
    • To conduct research and development.
  • d) To Send Marketing Communications:
    • To send you newsletters, promotional offers, and other marketing materials (you can opt-out at any time).
  • e) To Comply with Legal Obligations:
    • To comply with applicable laws and regulations.
    • To respond to legal requests and prevent harm.
  • f) For Security Purposes
    • To protect our website against fraud and unauthorised access.

4. How We Share Your Information

We may share your information with the following third parties:

  • a) Service Providers:
    • Payment Processors: To process your payments securely.
    • Shipping Carriers: To deliver your orders.
    • Email Marketing Platforms: To send our newsletters and marketing communications.
    • IT and Hosting Providers: To maintain and secure our Website and systems.
    • Analytics Providers: To analyze website traffic and usage.
  • b) Legal and Regulatory Authorities:
    • When required by law or legal process.
    • To protect our rights, property, or safety, or that of others.
  • c) Business Transfers:
    • In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • d) With your Consent:
    • We may share your information in other ways not listed above if we have your consent.

5. Your Rights

Under applicable data protection laws (like GDPR), you have certain rights regarding your personal information:

  • a) Right to Access: You have the right to request a copy of the personal information we hold about you.
  • b) Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.   
    c) Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information, subject to certain exceptions.
  • d) Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • e) Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.   
    f) Right to Object: You have the right to object to the processing of your personal information in certain situations, including for direct marketing purposes.   
    g) Rights related to automated decision making including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.   

 

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.   

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.   

8. International Data Transfers

If we transfer your personal information outside of the European Economic Area (EEA) or the UK, we will ensure that appropriate safeguards are in place to protect your information, such as relying on standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office (ICO).

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.   

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Website and updating the "Last Updated" date.   

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us:   

  • Email: info@extravagant-hair.com
  • Phone/WhatsApp: +44 79 153 26204