Refund Policy
At Extravagant Hair, we take immense pride in crafting exquisite, custom-made luxury wigs, premium hair extensions, and other high-quality hair products. Due to the personalized and bespoke nature of each order, we have a specific refund policy in place.
General Policy
As a general rule, Extravagant Hair does not offer refunds or exchanges on any products sold. This is because each item is meticulously created to your specific requirements, measurements, and preferences, making it unique to you.
Issues With Your Order
We understand that despite our best efforts, exceptional circumstances may arise. If you encounter an issue with your order, we encourage you to contact us immediately at info@extravagant-hair.com or via WhatsApp/Phone at +44 79 153 26204. We are committed to customer satisfaction and will assess each situation on a case-by-case basis.
Potential Resolutions
While refunds are generally not offered, if an issue is found with your order, Extravagant Hair may, at its sole discretion, offer one of the following resolutions:
- Alterations/Adjustments: If the issue is related to the fit or style of a custom-made wig, we may offer to make alterations or adjustments to rectify the problem. The customer will be responsible for the cost of securely shipping the product back to us for these alterations.
- Partial Credit: In exceptional circumstances, we may offer a partial credit towards a future purchase. This is determined on a case-by-case basis and is not guaranteed.
Conditions for Consideration
For Extravagant Hair to consider any form of resolution, the following conditions must be met:
- Contact Timeframe: You must contact us within 72 hours of receiving your order to report any issues.
- Product Condition: The product must be in its original, unworn, unaltered, and undamaged condition, with all original tags and packaging intact.
- Proof of Purchase: You must provide a valid proof of purchase (e.g., order confirmation, receipt).
- Cooperation: You must cooperate fully with our team in providing necessary information, including detailed descriptions and clear photographs of the issue.
Exclusions
Please note that the following are not covered by this policy:
- Change of Mind: We do not offer refunds or exchanges if you simply change your mind about your purchase.
- Incorrect Measurements/Specifications: If incorrect measurements or specifications were provided by the customer during the ordering process, we are not responsible for any resulting issues with fit or style.
- Normal Wear and Tear: Issues arising from normal wear and tear are not covered.
- Damage from Improper Care: Any damage caused by improper care, styling, or handling of the product is not covered.
- Sale Items: Any items on sale.
Disclaimer
Extravagant Hair reserves the right to refuse any request for alteration, credit, or other resolution if we determine that the issue is not due to an error on our part or if the conditions outlined above are not met. Any decision made by Extravagant Hair regarding a resolution is final.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:
- Email: info@extravagant-hair.com
- Phone/WhatsApp: +44 79 153 26204
This Refund Policy is subject to change at any time without prior notice. Please review it periodically for any updates.